Why Most Plumbers Lose $5,000+ a Month to Missed Calls (And How to Fix It)
Here's a number that should make any plumber uncomfortable: the average missed call from a homeowner with a plumbing emergency is worth $350-$500 in revenue. Miss 10-15 of those a month and you're leaving $5,000+ on the table. Every single month. I know because I've talked to dozens of contractors about this problem. The pattern is always the same. They're under a house fixing a slab leak, their phone rings four times, and by the time they check their voicemail at 6 PM those callers have already booked someone else. The Math on Missed Calls Let's break this down for a typical plumbing business doing $40,000-$60,000 a month in revenue: - Average inbound calls per day: 8-12 - Calls missed while on a job or after hours: 4-6 - Percentage of missed callers who call a competitor instead: 85% - Average job value for a residential plumber: $375 That's roughly $1,500 per day in potential revenue that never converts. Over a month, you're looking at $5,000 to $8,000 in...